Follow us on Twitter
Find your adventure

Privacy policy

Campanyon AS ("Campanyon") cares about individuals’ privacy and is committed to process personal data in compliance with the locally applicable laws and regulations. This privacy policy ("Policy") describes how Campanyon processes personal data you may provide on the website ("Website", “App” or "Service") and any of its related products and services (collectively, "Services") , including which personal data Campanyon collect, why Campanyon process your personal data and your rights connected to the processing of the personal data.If you have any questions regarding our processing of personal data or about this privacy policy, you may contact our support team at

1. Personal data, purpose and legal basis for processing

Our priority is customer data security. We may process only minimal user data, only as much as it is necessary to maintain the Website, App and Services. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.You can access and use the Website, App and Services without leaving any kind of contact information. If, however, you wish to use some of the features on the Website, you may be asked to provide certain personal data (for example, your name, phone number and e-mail address). We receive and store any information you knowingly provide to us when you fill any online forms on the Website. When required, this information may include the following:
  • Send marketing and promotional communications: If you have signed up for marketing or our newsletter, we may process your name, contact information etc. in order to submit such materials to you. Such processing is based on your consent (GDPR Article 6 (1) (a))
  • Contact information such as name, email address, address, etc. (GDPR Article 6 (1) f))
  • Número de telefone, a fim de melhorar o processo de reserva tanto para o hóspede como para o anfitrião, através da inclusão de opções de comunicação adicionais. O número de telefone só será divulgado quando o hóspede solicitar uma reserva ou fizer uma reserva diretamente ao anfitrião específico. Se, como hóspede, ainda não tiveres incluído o teu número de telefone durante a inscrição, exigir-te-emos que o incluas assim que solicitares uma reserva ou fizeres uma reserva directa (GDPR Artigo 6 (1) b) e f)).
  • Some of the information we collect is directly from you via the Website, App and Services. However, we may also collect Personal Information about you from other sources such as public databases and our joint marketing partners. You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website or App.Any of the information we collect from you may be used for the following purposes and processing activities:
  • Send marketing and promotional communications: If you have signed up for marketing or our newsletter, we may process your name, contact information etc. in order to submit such materials to you. Such processing is based on your consent (GDPR Article 6 (1) (a))
  • Estabelecemos um contrato contigo: a Campanyon utilizará os teus dados pessoais, incluindo informações de reserva, para executar o contrato contigo e para te poder prestar os serviços solicitados.
  • Deliver targeted advertising: Campanyon uses cookies and other information gathering methods to enhance the user experience and deliver targeted advertising. The legal basis for such processing is Campanyon’s legitimate interest to continuously maintain the website or app and collect statistics to enhance the user experience with the platform (GDPR Article 6 (1) (f)).
  • Run and operate the Website, App and Services, and improve products and services: Campanyon may process personal data about visitors to the Campanyon website, app or users of Services. Campanyon uses cookies and other information gathering methods to enhance the user experience and optimize the Campanyon methods, where personal data as an IP Address may be collected. The legal basis for such processing is Campanyon’s legitimate interest in maintaining the webpage or app and collecting statistics (GDPR Article 6 (1) (f)). You can read more about our use of cookies in our Cookie Policy. Campanyon may also use geo-targeting services from third parties (please see section 6 of this Policy) to identify the location via the App and Website, in order to provide you with the most suitable and seamless services. Such processing is based on your explicit consent (GDPR Article 6 (1) (a)).
  • Legal obligations: Campanyon may process personal data due to legal obligations applicable to the operation of Campanyon (GDPR Article 6 (1) (c)).
  • Campanyon may, on a case-by-case-basis, process personal data for other purposes and rely on different legal grounds, such as consent or legitimate interest or, in accordance with applicable data protection law, as set forth in an applicable privacy notice.Diz-nos porque queres ser Escoteiro de Campanyon (e como serias fantástico nisso)

    2. Disclosure to third parties

    We will only disclose your personal data to third parties to the extent we have a legal basis for such disclosure.We rely upon affiliated and subsidiaries to assist in the operation of the Website, App and Services available to you. We do not share Personal Information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements.O teu contacto telefónico será partilhado com o anfitrião assim que fizeres um pedido de reserva ou aquando de uma reserva imediata.Campanyon will not process, store or disclose your personal data outside the EU/EEA.

    3. Retention of information

    We will retain and use your personal data for the period necessary to achieve the purposes for which the personal data was collected. Once the retention period expires, Personal Information shall be deleted.The personal data will nevertheless be stored for as long as necessary for Campanyon to fulfill statutory requirements and legal obligations, including requirements for continued storage in accordance with accounting legislation, as well as to the extent necessary to safeguard Campanyon’s rights.

    4. The rights of users

    You have the right to do the following: (i) withdraw consent where you have previously given your consent to the processing of your information; (ii) object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) verify the accuracy of your information and ask for it to be updated or corrected; (v) under certain circumstances, restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) under certain circumstances, obtain the erasure of your Personal Information from us; (vii) receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the European Economic Area (EEA).Any requests to exercise your rights can be directed to Campanyon through the contact details provided in this document. We cannot respond to your request or provide you with Personal Information unless we first verify your identity or authority to make such a request and confirm that the Personal Information relates to you.

    5. Cookies

    The Website, App and Services use "cookies" to help personalize your online experience. You can read more about our use of cookies in our Cookie Policy.

    6. Do not track signals

    Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website or an app. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. O Website, App e Serviços não rastreiam os utilizadores ao longo do tempo e através de websites de terceiros. No entanto, alguns sites de terceiros podem acompanhar as tuas atividades do navegador enquanto forcenem conteúdos, o que permite que personalizem os conteúdos apresentados.Sujeito a consentimento, os teus dados de localização podem ser utilizados para a prestação de serviços de geo-localização aquando da utilização da App e do Website. Tais serviços podem estar conectados a serviços de terceiros, não pertencentes ou controlados pela Campanyon, e a utilização desses serviços está sujeita às políticas de privacidade desses fornecedores. Por favor consulta qualquer política de privacidade.

    7. Advertisements

    We may permit certain third-party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on the Website or App. These companies may deliver ads that might place cookies and otherwise track user behavior.

    8. Email marketing

    We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e- mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender.

    9. Third party websites

    The Website, App and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website, App and Services and to read the privacy statements of each and every resource that may collect Personal Information.

    10. Information security

    We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody.

    11. Data breach

    In the event we become aware that the security of the Website, App and Services has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website and App.

    12. Changes and amendments

    We reserve the right to modify this Policy or its terms relating to the Website, App and Services from time to time in our discretion and will notify you of any changes to the way in which we treat Personal Information, either by notification on the webpage, app or by use of your contact information.If we make changes to the processing of personal data that requires your consent, we will obtain your consent before we implement such changed processing.Any other updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified.

    13. Termos de privacidade para utilizadores na Austrália

    Os seguintes termos serão também aplicáveis caso acedas e utilizes o Website e Serviços a partir da Austrália:
    1. As referências a "dados pessoais" têm o mesmo significado que "informações pessoais", tal como definidas na Lei da Privacidade de 1988 (Cth).
    2. Procuraremos o teu consentimento antes de recolhermos, utilizarmos ou divulgarmos qualquer informação que seja sensível para efeitos da Lei da Privacidade de 1988 (Cth), a menos que nos seja permitido ou exigido por lei a recolha, utilização ou divulgação dessa informação.
    3. Caso tenhas quaisquer preocupações sobre a forma como gerimos as tuas informações pessoais, por favor contacta a nossa equipa através dos dados de contacto fornecidos neste documento. Analisaremos a reclamação e forneceremos uma estimativa do tempo de resposta. Tens também o direito de apresentar uma reclamação junto do Gabinete do Comissário de Informação Australiano.

    14. Contacting us

    If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to document was last updated on 13-09-2021