Payments? Easy.

Get paid every week via our secure payment system.

How and when do I get paid?

Host payment - we call it payout - is issued every Wednesday at approximately 2pm CET for the previous week’s guest check-ins. Payout is handled via , a PCI certified global online payment processing system. It is important to note that payouts are dependent on Stripe’s processing times. If your check-in occurs shortly before the Wednesday payout and Stripe hasn’t had the time to process it before 2pm, you will receive payout the following Wednesday at approximately 2pm CET. For example: If a guest checks in to your property on a Thursday afternoon, your payout will be initiated the following Wednesday at approximately 2pm CET. The same applies for all of your check-ins that occur before the payout time.It’s simple to connect and set up your Stripe account in the dashboard, or change your existing Stripe account settings. Direct deposit is the only payout option available at the moment, and it typically takes 1-3 business days for payouts to reflect on your bank statement.

Campanyon’s fees

It’s 100% free to register as a host and create listings on Campanyon. In order to continuously improve the platform and grow our community, we do take a commission fee per booking made through our platform. Because we take our social responsibility to promote travel seriously and want to encourage adventurers to explore their local nature until it’s safe to roam freely again, we only charge a 5% commission fee for hosts.This means that for each booking, you’ll receive your nightly rate for the number of nights the booking consists of, minus our fees. Keep in mind that your payout may also be impacted by a value-added tax (VAT) or other taxes in applicable regions.

History

Under the ‘Payouts’ menu in your host dashboard, you can easily access your payout history to see the amount transferred to date, or if anything is outstanding.

Haven’t received a payout?

If you don’t see your funds on your bank statement after the allocated time for payouts following the previous week’s check-ins, there might be two main reasons:
  • Account verification: Please check both your Dashboard or the email you received from Stripe when setting up your account to see if we requested additional information from you to complete setting up your account.
  • Additional bank processing time: It typically takes 1-3 business days to process payouts. Depending on your bank and special circumstances - such as holidays - it could take more time. Once your bank has finished processing your payout, the funds will automatically transfer to your account.
  • As always, we’re here to help if you need assistance. Reach out byor by emailing us at